Delivery service
Free shipping offer
Members who purchase a designated amount in the online store can enjoy free shipping by designated mailing methods*
- Spend HK$500 or above in Hong Kong and Macau
- Spend HK$800 or above in China^
- Spend HK$1200 or above in overseas areas^
*If the order is less than the specified amount, the shipping fee will be calculated by weight and borne by the buyer.
^Tariffs in different countries and regions must be borne by the buyer.
^ Since you order products on this website, you will be regarded as the importer of the products. Therefore, customs duties, import duties, Goods and Services Tax (GST), Value Added Tax (VAT) or other import sales taxes may be payable. Customs regulations vary from country to country and we do not guarantee or judge any taxes that need to be paid on import sales. For matters such as import sales taxes, please contact your local customs department directly.
^ You may also be required to pay other fees arising from import duties and customs clearance, such as administrative or handling fees. You may also be required to pay relevant fees when signing for the shipment. You are responsible for any taxes, including but not limited to customs duties, import taxes, value-added tax, service tax, use tax or other relevant taxes. Customs regulations vary from country to country and we do not guarantee or judge any taxes that need to be paid on import sales. For matters such as import sales taxes, please contact your local customs department directly.
^ Since you order products on this website, you will be regarded as the importer of the products. Therefore, customs duties, import duties, Goods and Services Tax (GST), Value Added Tax (VAT) or other import sales taxes may be payable. Customs regulations vary from country to country and we do not guarantee or judge any taxes that need to be paid on import sales. For matters such as import sales taxes, please contact your local customs department directly.
^ You may also be required to pay other fees arising from import duties and customs clearance, such as administrative or handling fees. You may also be required to pay relevant fees when signing for the shipment. You are responsible for any taxes, including but not limited to customs duties, import taxes, value-added tax, service tax, use tax or other relevant taxes. Customs regulations vary from country to country and we do not guarantee or judge any taxes that need to be paid on import sales. For matters such as import sales taxes, please contact your local customs department directly.
Delivery Method
Hong Kong
- SF Express (SF Express Station/SF Smart Cabinet/OK Convenience Store/Service Center/7-11 Convenience Store/Direct Delivery to Office or Residence)
- HK Post
*For orders of HK$500 or above, you can enjoy free shipping by SF Express or HK Post.
Macao region
- SF Express (direct delivery to office or residence)
- Express every day
*For orders of HK$500 or above, you can enjoy free SF Express shipping service
China region
- SF Express (direct delivery to office or residence)
- courier company
*For orders of HK$800 or above, you can enjoy free shipping by SF Express/courier companies
Overseas areas
- HK Post (E-Express)
- International Express Company
*For orders of HK$1,200 or above, you can enjoy free shipping.
T&C:
- You must fill in the correct delivery address, postal code, consignee's name and contact number to avoid any unnecessary delays or losses during logistics arrangements. Note: Our company will not be responsible for this.
- If the overdue goods are not picked up, they will be returned to HM VISION PLUS, and the customer service department will further contact the customer to arrange re-delivery. The additional freight for re-delivery must be paid by the customer.
- Mailing service is at the buyer's own risk. Overseas customers are advised to check with the customs department before purchasing.
- The above prices are for reference only. The freight price may fluctuate, and everything is subject to the quotation on the day. HM VISION PLUS reserves the right to make the final decision.
- The actual delivery time may be delayed due to logistics companies or airlines.
- Title to the product and risk of loss for the product will pass to you upon delivery of HM VISION PLUS to the selected logistics company or postal service personnel.
- When the goods you purchased have been delivered to you, you will become the owner of the goods. Once the goods have been delivered to you, they will be held at your own risk and we will not be responsible for their loss or damage.
- You must pay according to the postage regulations of this website. If you do not pay enough freight, this website has the right to require you to pay the freight before shipping.
- Our responsibilities and obligations are limited to on-time delivery and assisting buyers with inquiries when encountering logistics (post) accidents. We are not responsible for any compensation other than those provided by logistics (post) to customers. All inquiries and claims shall be handled in accordance with the regulations of logistics (post). . The buyer shall not claim compensation before the expiry of the logistics (postal) inquiry and tracking period. The buyer must verify the detailed delivery address and consignee's phone number to avoid delays in delivery. Anyone shopping on this website is deemed to agree to this statement. If there are unexpected problems, such as customs detention, delays by the transportation company, etc., we will help pick up the package as soon as possible, but we are not responsible for the loss or damage caused during transportation.
- We only ship on working days. The working days of HM VISION PLUS do not include Saturdays, Sundays, Hong Kong public holidays and when typhoon warning signal No. 8 or above or black rainstorm warning is in effect. We reserve the right to refuse delivery at our sole discretion. You agree and accept that you will receive the ordered goods from our logistics provider and we will not accept cancellation of the order or refund you under any circumstances.
- We will deliver the goods you ordered to the delivery address you provided via Hong Kong Post or a logistics company. When you confirm receipt of the merchandise, you agree to produce photo identification upon request. The goods are deemed to have been delivered to and received by you when they are delivered to the delivery address provided by you. If you fail to receive the goods for any reason, you agree and accept that we have the right to choose to charge you additional fees or cancel your order.
- In case of any dispute, HM VISION PLUS will reserve the right to make the final decision.
Delivery date
Hong Kong area: 5 -10 working days
Macau area: 5 -10 working days
China: 8-14 working days
Overseas areas: 10-30 working days
T&C:
- The working days of HM VISION PLUS do not include Saturdays, Sundays, Hong Kong public holidays and when typhoon warning signal No. 8 or above or black rainstorm warning is in effect.
- It depends on the inventory supply and the mailing method. If the product style is not in stock, the delivery time may be extended, depending on the supplier's delivery progress. Please note that the ordering time for Acuvue, Bausch & Lomb, Freshlook, GEO and astigmatism contact lenses will take longer.
- In case of any dispute, HM VISION PLUS will reserve the right to make the final decision.
shopping process
After the purchase process is completed, the system will send a confirmation email to the customer. After confirming the email , the ordering and shipping process will begin. Please check whether the purchased products, shipping method, and delivery address are correct. If you have any questions, please contact the HM VISION PLUS customer service officer immediately.
- Email enquiries: homemadeoffices@gmail.com
- WhatsApp: 6876 2710
Inspection instructions
When customers sign for the goods, please note the following:
- Ensure that the packaging of goods and contact lenses are intact.
- Whether the quantity, style and degree of the goods comply with the order information.
- Invoice information content, such as recipient’s name, phone number and order number.
- If you have any questions, please return the original and notify the customer service officer immediately without signing for follow-up.
The goods cannot be delivered
If the goods cannot be delivered due to the following reasons:
- Including but not limited to incorrect address
- Postal worker failed delivery attempt
- Mail was rejected or no one signed for it
- Unclaimed shipments returned by courier companies
It will be returned to HM VISION PLUS, and we will notify customers via email at that time to handle the re-delivery arrangements. The shipping fee for re-delivery is the same as the HM VISION PLUS shipping fee schedule. Even if the order is originally eligible for free shipping, customers still need to pay shipping and handling fees for re-delivery of the goods.
Shipping terms
- From the time the order is placed, the buyer is responsible for the risk of the purchased product being damaged or lost during shipping (including delays in shipping, damage to the carton during mailing, loss or accidental theft, etc.). Our company is not responsible for this. .
- In case of any dispute, HM VISION PLUS will reserve the right to make the final decision.